In the port property sheet that appears, choose a port speed (bits per second) that matches the device.In the Connect To dialog box, choose the COM port being used by your modem (usually COM1 or COM2) from the Connect Using drop-down list and click OK.Specify a name for the connection, choose an icon, and click OK.If no connection(s) exists, you can click File | New Connection to create a new one.
Once HyperTerminal opens, it will automatically prompt you to create a new connection if none exist. Click Start | Programs | Accessories | Communications | HyperTerminal. Starting HyperTerminal and setting up a new connectionīefore you can use HyperTerminal to troubleshoot your modem, you must create a connection to the port the modem is using. These capabilities can help you determine whether or not the modem and computer are communicating correctly. Through HyperTerminal, you can reset the modem or issue configuration and diagnostic commands. The HyperTerminal tool, included with Windows 2000, allows you to communicate directly with your system’s modem. 
Learn to use the HyperTerminal tool, which is included with Windows 2000 and allows you to communicate with your modem Step-By-Step: How to use the HyperTerminal tool to troubleshoot modem problems
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